Contact Us

We're happy to help with bookings, payments, disputes, or general questions.

What to include

To help us resolve your query faster, please include:

• Your registered phone number or email
• Whether you're an Owner or a Walker
• Your booking ID, if the query relates to a specific walk or payment

Response time

We aim to respond to email and WhatsApp queries within 24–48 hours. For urgent, in-progress walk safety issues, please use the in-app "Report Incident" option first, which is monitored more closely than general support channels.

Registered business address

PawPal (proprietor: Deveshkumar Shitla Yadav)
Dombivli, Mumbai, Maharashtra, India