Delete Your Account
Last updated: October 2026
This page explains how to delete your PawPal account and personal data, whether you use PawPal as a dog owner or as a walker. It applies to the PawPal app (Google Play) and the PawPal service generally.
Option 1 — Delete your account in the app
- Open the PawPal app and sign in.
- Go to the Profile tab.
- Scroll to the bottom and tap Delete Account.
- Confirm when asked.
The steps are the same for owners and walkers. Before you delete, please complete or cancel any upcoming bookings, and — if you are a walker — withdraw any balance from your wallet. Once your account is deleted you can no longer sign in, so we may not be able to give you access to those items afterward.
Option 2 — Request deletion by email
If you can't open the app, or you want your personal data removed as well, email us at hellopawpalpets@gmail.com with the subject "Delete my PawPal account", and include the phone number registered to your account so we can verify it is you. We will confirm by email or WhatsApp and complete the request within 30 days.
What happens when you delete your account
- Your account is deactivated immediately and you are signed out of all devices.
- You can no longer sign in with that phone number.
- You will stop receiving booking and push notifications.
What data we delete, and what we keep
When you request deletion, we delete or anonymise the personal data we are not required to keep. This includes your profile details (name, email, phone number), saved addresses, dog profiles and photos, and, for walkers, verification documents and bank account details.
We keep a limited set of records where the law or a legitimate business need requires it:
- Transaction records — bookings, payments, refunds and payouts — retained for the period required by applicable Indian tax and accounting law, and to resolve any disputes.
- Safety and fraud-prevention records — for example, records of reported incidents or no-shows — where needed to protect other users and the service.
Payment card, UPI and net-banking details are never stored by PawPal; they are handled by our payment partner, Razorpay, under its own policies. See our Privacy Policy for more on how data is collected and used.